Frequently Asked Questions

Nexi is built just for you. One side is designed specifically for short-term support during acute injuries such as whiplash, giving your neck the support and care it needs. Flip it over and the other side adjusts to your sleeping position and posture, helping you rest more deeply and wake up feeling refreshed.

The Nexi™ Custom Pillow is thoughtfully designed to support both everyday comfort and recovery. Its dual-sided construction features a sleep side that gently cradles your head and neck using responsive Intellicel® and pressure-relieving Bioalign™, helping maintain healthy alignment for deep, restorative sleep. On the reverse, the recovery side uses Theracel™ that offers therapeutic support during times when your neck needs extra care, such as periods of pain, tension, or healing.

If you’re dealing with neck or shoulder pain, headaches, stiffness, or just poor sleep, Nexi could be the relief you’ve been looking for. It’s custom-designed to improve your sleep posture, which can help you wake up feeling better. Studies show that the right pillow can make a big difference in sleep quality and neck pain.

Most pillows are one-size-fits-all. Nexi isn’t. It’s custom made using 130,000 data points from a quick scan of your head, neck, and shoulders, so it fits you and only you. That means better support, better alignment, and better sleep every night.

It starts with a 3D scan and evaluation at a healthcare provider’s office. They will guide you through this effortless process, capturing your unique measurements to create your Nexi custom pillow.

Because just like a fingerprint, no two Nexi pillows are the same. Using your 3D scan and AI technology to detect specific data point measurements from your head, neck, and shoulders, combined with information like your age, weight, and sleep style, your Nexi is made to fit you perfectly. It’s the kind of fit that a store-bought pillow can’t match.

Your Nexi is thoughtfully designed with versatility in mind. Its dual-sided design offers restorative cervical support and tender care during recovery. Whether you prefer side sleeping or back sleeping, Nexi is custom-crafted to meet your preferences. Available in three sizes- standard, queen, and king.

Yes. If you use a CPAP, we can build in a custom cutout for your mask. That way, your pillow won’t interfere or press against it, helping you sleep comfortably and keeping your therapy effective.

Due to your custom Nexi design, there may be a period of adaptation. Your body may feel subtle changes the first two weeks. Once you have adjusted to your Nexi, you will begin to fully enjoy its comfort and therapeutic benefits.

To preserve the integrity and craftsmanship of your Nexi custom pillow, do not wash or submerge it in water. Instead, gently spot clean with a damp cloth and allow it to air dry completely. Avoid the use of bleach, tumble drying, ironing, or dry cleaning to maintain its premium quality.